Privacy Policy

1. Introduction

Kabouterkuns PTY LTD ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit kabouterkuns.co.za or make a purchase from us. By using our site, you consent to the practices described here.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & contact details: name, email address, phone number, and delivery address provided during checkout or account registration.
• Transaction data: details of products purchased, order amounts, and payment method (we do not store full card numbers — payments are processed securely via PayFast).
• Account data: username, password (hashed), and order history if you create an account.
• Usage data: pages visited, time spent, browser type, and IP address collected automatically via server logs and analytics.
• Communications: messages you send us via email or our contact form.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Manage your account and provide customer support.
• Send transactional emails (order confirmations, EFT banking details, shipping notifications).
• Improve our website, products, and services.
• Comply with legal obligations under South African law, including POPIA.
• Prevent fraud and ensure the security of our platform.

4. Sharing of Information

We do not sell your personal information. We may share it with:

• Payment processors: PayFast processes card and EFT payments on our behalf under their own privacy policy.
• Courier / logistics partners: your name and delivery address are shared with our courier to fulfil your order.
• Service providers: email delivery, hosting, and analytics providers who process data on our behalf under strict confidentiality agreements.
• Legal authorities: where required by South African law or a valid court order.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Passwords are stored using industry-standard hashing. Payment data is handled exclusively by PayFast and is never stored on our servers. Despite these measures, no internet transmission is 100% secure.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (subject to legal retention requirements).
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at [email protected].

7. Cookies

Our website uses essential cookies to maintain your shopping cart session and keep you logged in. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, but this may affect site functionality (e.g. your cart may not persist between pages).

8. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy: